popular questions

What sizes do you carry?

We carry XS to XXL.  In Spring 2021 we have ordered lines that are more generous and will readily fit Plus Size. Our jeans run from 0 to 18 and will fit size 20.

 

What if the size I need is sold out?

In some cases we are able to order the item you fell in love with; but as many of our brands are more sustainable they are made to order; thus a limited amount are produced so when they are gone we are not able to order more. 

 

Do you offer lay away?  

We do not offer a layaway program due to a limited amount of space to store them.

 

How long do you hold items? 

When you provide us your name and contact information, we will hold a regular priced item for 24 hours. We do not hold sale items.

I just sent an email. When can I expect a response?

Expect a reply within 1 -2 business days. If you are sending a question via Instagram or Facebook, Taylor will respond within 1 -2 days.  Feel free to call us if you want an immediate response.

 

Do you carry leather handbags?

Yes we do along with great vegan alternatives

 

Do you carry Canadian brands?

Absolutely!  We love supporting great Canadian designers like Shannon Passero, Sympli, Tribal, and more!

 

Do you carry fashion jewellery that is hypoallergenic?

Many of the brands we carry like Anne Marie Chagnon, Ciclon, Vidda, Zsiska, Merx and more have earrings that are hypoallergenic.  Zsiska in particular offers necklaces and bracelets that are metal free.

What is the status of my order?

Please allow 24 hours after placing your order for the status of your order to be updated.

We typically take 2 business days to process orders. Please check your order shipping confirmation email to track your order while it’s in transit.

I received a tracking number but my status has not been updated.

Our system emails you as soon as your order is being processed.  As soon as your package is mailed you will receive an email with a tracking number from us.

 

I would like to cancel my order.

If you have not received an order shipment confirmation email, please send us an email requesting and order cancellation. If your order has already been shipped, it cannot be cancelled. Once you receive your item you can take advantage of our easy returns/exchange process and be issued a store credit as stated in our return policy or exchange for a different product. 

 

I need to change my shipping address.

You can log in to our online store and edit your information or you can call or email us with the changes.

Please email us with your correct shipping details as soon as possible. In the event that your order has already been shipped, please send us an email and we will work with you to get your items to the correct address.

 

My item doesn't fit/ I don't like it  and I would like to return it.

Please follow our Returns Policy to be issued a return label and store credit towards your purchase if it was not a sale item. All discounted items are final sale.

 

I returned my order, when will my store credit be issued?

We will process your return as soon as we receive it.  You can opt to leave the gift card credit with us or we can mail it to you if the item was on sale or returned after 10 days of you receiving it. You will receive an email once your gift card has been issued.

shipping info

  • ​Shipping is free for all orders over $150 within Canada.

  • Shipping is a flat rate of $12 for orders less than $150 within Canada.

  • Orders ship via Canada Post and generally arrive in 3-10 days.

* If your package cannot be delivered due to an incorrect or incomplete shipping address; you refuse the package; or the package is unclaimed, Virtu Boutique will not be responsible. If the package is returned to us in good condition, we will refund you the amount for products purchased, less original shipping and return shipping costs.

returns & exchanges

We only offer store credit for returns. We do not issue refunds to original method of payment.

Return Policy

  • Returns will be issued refunds in the form of a Gift Card

  • We must receive your return within 10 days of your order date to be eligible for a refund. 

  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 

  • Returns must be received within 10 calendar days of receiving your order (unless otherwise noted at purchase), at our location. The 10 days starts from the day the order was received by the customer. Returns older than 10 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 

  • Footwear must be returned unworn, undamaged, and in the original box within 10 days of purchase.

  • Sale items are final and cannot be returned or exchanged. 

  • If items are sent back past the return policy period, the customer is responsible for return postage.

  • Shipping charges are not refundable.

Where do I send my return?

Virtu Boutique

5004-50 Street
Beaumont AB

T4X1E6

How will receive my store credit? 

Expect a gift card within 10 business days of the delivery of your return.

 

Do you offer return labels?

We do not offer return labels but hope to as we grow in the future!

Can I make a return past the 10 day period for store credit?

Unfortunately we cannot accept clothing past the 10 day return policy for store credit. If items are returned past this period the customer will be required to pay a $12 shipping charge to have the items sent back.

The following items are non-returnable: 

  • All accessories

  • All hats

  • All masks

  • All jewelry

  • All intimates 

  • All sale items

If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.

Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit.  You may then place an order for the desired size using your store credit. 

 

Defective Items

All defective merchandise must be reported within 14 days of receiving. Merchandise that has been washed cannot be accepted for store credit.

Lost or Stolen Packages

When you place an order with us please note that the liability is between you and Canada Post. We do not make any exceptions to this policy.

We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.

  • Confirm that the shipping address you entered in is correct.

  • Check with neighbors to see if your package got dropped off next door. 

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5004 50 Street  Beaumont AB T4X 1E6  •  Tel. 780.929.8556  •  deanna@virtuboutique.ca 

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